Privacy Policy
At Techtrove Innovations, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our logistics and transportation services or visit our website.
1. Information We Collect
We may collect personal details such as your name, email address, phone number, billing information, pickup and delivery addresses, and other details necessary to provide our services.
2. Data from Service Usage
When you interact with our services, we collect data such as booking history, shipment details, IP address, browser type, device information, and location data.
3. Use of Personal Information
We use the collected information to process bookings, provide logistics services, track shipments, communicate with you, send updates, and improve our offerings.
4. Cookies and Tracking Technologies
Our website and mobile applications may use cookies, tracking pixels, and similar technologies to enhance user experience, analyze traffic, and provide tailored content.
5. Sharing with Third Parties
We may share your data with trusted partners such as courier companies, payment gateways, IT service providers, and regulatory authorities when required for service fulfillment or legal compliance.
6. Payment Information
Sensitive financial information (like credit/debit card details) is processed through secure third-party payment gateways. We do not store your complete payment details on our servers.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
8. Data Retention
We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
9. User Rights
You have the right to access, correct, update, or delete your personal information. You may also request restrictions on processing or object to certain uses of your data.
10. Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The revised version will be posted on our website with the updated date.